Privacy policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on nesrnc .com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search queries referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “device information.”
In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and telephone number. We refer to this information as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both device information and order information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
When you visit or log into our website, our partners or online data providers may use cookies and similar technologies to link those activities with other personal information they or others have about you, including by association with your email address or home address.
We (or service providers on our behalf) may then send communications and marketing materials to these email addresses or home addresses.
You may opt out of receiving these advertisements by visiting this site.
We use the order information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this order information to:
- communication with you;
- Monitor our orders for potential risk or fraud;
- In accordance with the preferences you have shared with us, provide you with information or advertising regarding our products or services.
We use the device information we collect to help us identify potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by creating analytics about how how our customers view and interact with it). Website and to measure the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store - you can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also share your personal information with our suppliers and postal services so that they can send your orders.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not change our Site's data collection and use practices when we see a Do Not Track signal in your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
• Companies that do things to get your purchases to you, such as ecommerce providers like Shopify, payment service providers like Amazon Pay, warehouses, order packers, and delivery companies
• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approved by you, such as social media sites (if you choose to contact us via social media channels)
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
MARKETING MESSAGES
If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from NESR:
You can stop receiving marketing messages from us at any time. You can do this:
By clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us
By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as it might take a up to 3 working days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates and product restock notifications) or where you have expressed interest in a specific activity at NESR, such as the launch of new collections.
KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
CHANGES TO HOW WE PROTECT YOUR PRIVACY
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the NESR website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use NESR.
TO CONTACT US OR REGISTER A COMPLAINT
How to contact us:
• Please navigate to this section of our website to submit your complaint.
ADDRESSING COMPLIANCE
If you choose to receive e-mail marketing from NESR, we can tell you about new collections and offers. Remember you are in control and you can manage your preferences at any time.
If you would like to stop receiving marketing e-mails from us, you can unsubscribe or change your preference at any time by clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us, or by e-mailing us at care@mariemur.com with the header ‘Unsubscribe’
If you believe that any information we have about you is incorrect or incomplete, please e-mail us at nesrgroup777@nesrnc.com. We will promptly correct any information found to be incorrect.
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act.
We may change this policy on occasion by updating this page. Please check this page from time to time to ensure that you are happy with any changes.
Our commitment to you: No personal data is ever sold to third parties.